What the km? management Knowledge management

The km to facilitate the range and the co-operation

There is little still, the economic context seemed sufficiently stable so that the firms can rest on a system of production based primarily on the forecasts and plannings.

It then seemed possible to seek an absolute automation of the whole of the business processe. Reproducibility seemed to be the key of the success.
But can about it of time, the economic world entered a phase of competition and it became extremely be likely to be based exclusively on entirely automated solutions. At every moment, an unforeseen and unforeseeable situation by nature can occur and put at evil the finest forecasts and planning. The men are not replaceable in all situations and constantly, the pilot must be able to take again the reins. To build really effective systems, it is strongly advised to supplement the processes automated (procedural operating process) of a capacity to react (ad hoc operating process) resting on the men of the firm. The means exist. The world of technology has been for a few years very fertile in new products and directed concepts assistance of the men in situation such as for example management km. The solutions of Management km proposed by the market are technically operational and deserves to be studied closely.

The performance of a firm is not expressed in term exclusively any more, and repeatability AD of manufacturing process pre-establishes does not make more receipt. It is much more in its capacity with being reactive to solve the problems quickly, and to sufficiently early detect the market trends that the performance is expressed today. For that it should as a preliminary be admitted that the men of the firm are other thing that simple executors whose task is estimated only in time terms of rate and of many provided hours. It is time to pass to a true valorization competences and know-how, and to the pooling of overall knowledge. While using the management tools of Knowledge (km Management), the firm can make available to each and everyone the whole of the knowledge capitalized in the firm.

Extract in extenso of the beginning of the chapter devoted to the CRM of the book of reference: “The good use of technologies explained to the manager”.