Glossary of the business intelligence and the management of the performance - has

WITH/B/C/D/E/F/G/H/I/J/K/L/M/NR/O/P/Q/R/S/T/U/V/W/X/Y/Z

4GL

Language of 4th generation. Of a use much easier for nonthe data processing specialist than the languages of 3rd generation as COBOL or C. STRUCTURED QUERY LANGUAGE is a language of 4th generation.

With

ABC

Approaches putting forward a measure with just of the cost prices of the activities of a process in order to better controlling the added-values

Satisfaction Index. Index measuring the satisfaction of the customers. Bench on an important panel of consumers 19 000 , it targets several hundreds of firms. The index reflects waitings really perceived customers and the value.

Activity

An activity is a task whose inputs, exits and added value are perfectly identified and evaluated. See

( off ) (Real costs of carried out work ) A marker