BIntel

Developing a good practice routine is essential to becoming a better guitarist. Many whose progress is either slow or non existent may be linked to their practice routine, or lack of one. While practice can make perfect, it's better to say that practicing perfectly will make you perfect. I want to introduce you to a daily routine that will speed up your progress. You will need four things: 1. Metronome 2. Book of scales 3. Easy level songbook (of your style of music) 4. A notebook The metronome gives off intermittent beeps at different intervals depending on what tempo it is set at. If you set it at 60 beats per minute, it will beep 60 times in one minute. It can also be set to different notes such...

The most important factor for improving cardiorespiratory fitness (cardio or CR) is the intensity of the workout.  Changes in CR fitness are directly related to how "hard" an aerobic exercise is performed. The more energy expended per unit of time, the greater the intensity of the exercise, the greater the effect on cardiorespiratory fitness. You have to know how hard is "hard" to determine if an aerobic exercise like running is producing a CR training effect or if it's just burning a few calories. The heart rate during work or exercise is an excellent indicator of how much effort you are exerting. Only by keeping track of your heart rate during a workout can you be sure that the intensity is...

As a runner, heart rate monitors are great devices that can help you train because they let you know when you are working too hard or not running hard enough. They aren't fooled by weather, terrain or your level of fatigue going into a workout; they know exactly how hard you are working at any given moment no matter the conditions. The problem, of course, is how do you interpret what the heart rate monitor is telling you? Having a pulse of 165 beats per minute may be an all out sprint for one person but could be a leisurely jog for somebody else. (Okay, the extremes aren't nearly the same thing as the extremes in running pace, but it is still a very individual number.) The most common method is to...

The most important factor for improving cardiorespiratory fitness (cardio or CR) is the intensity of the workout. Changes in CR fitness are directly related to how "hard" an aerobic exercise is performed. The more energy expended per unit of time, the greater the intensity of the exercise, the greater the effect on cardiorespiratory fitness. You have to know how hard is "hard" to determine if an aerobic exercise like running is producing a CR training effect or if it's just burning a few calories. The heart-rate during work or exercise is an excellent indicator of how much effort you are exerting. Only by keeping track of your heart during a workout can you be sure that the intensity is enough to...

Yesterday a client of mine asked me what I thought was the best way to execute a strategic plan and apply performance metrics to ensure success of the plan. This is a two part question which will be answered in two entries. Today, I'm going to discuss the best way to execute your business strategy, and tomorrow I'll get into how to integrate the performance plan into your strategy to ensure performance success. A performance initiative cannot succeed unless executives have defined the organizational goals. Organizational goals must be defined and a strategic plan must address how these goals are going to be achieved in order for a performance initiative to be successful. There is no compromising...

It used to be that performance management was managed in one department. Today, performance management has spread throughout the entire organization, where almost every division must focus on performance management to some degree in order to be successful. Despite this wider range of performance management, enterprise-wide performance initiatives are not widely practiced. And without an enterprise approach, it is extremely difficult to align your performance to organizational goals and objectives. According to software vendor SAS, a recent survey of 1100 businesses revealed that performance alignment was the PRIMARY benefit companies hoped to receive from their performance management efforts...

Another certification offered by Microsoft for IT professionals is the Microsoft 70-446 or the Microsoft Certified Professional: Designing a Business Intelligence Infrastructure by Using Microsoft SQL Server 2005. Together with this exam, this was also released last March 2007. In order for a person to be certified, he must take the 70-446 Exam. This certain exam is for qualified IT professionals who have sufficient knowledge in information technology specifically in designing and planning business intelligence (BI) solutions by using Microsoft SQL Server 2005 tools. This means that each candidate must have experience working with the designing of relational and multidimensional database schemas...

Many cities, businesses, and individuals have installed Closed-Circuit TV (CCTV) cameras for surveillance purposes. London in particular, has installed thousands of surveillance video cameras. New York City with more than 4000 video cameras in just Manhattan, has adopted many of the same strategies as London, and cities across the U.S. are on a comparable path. These cameras make many people feel safer, but this technology can make other people concerned with a perceived loss of privacy. The investment required for a surveillance camera can be significant. Some of these cameras can cost up to $60,000 each, and that is before the cost for human resources to monitor the output is considered. J.P...

  Spring is the right season to move our workouts outdoors.   Exercising outdoors offers besides the undisputable benefits – of which the importance we have repeatedly stressed – some additional, very important indeed:     - valuable fresh air   - serenity, relaxation and rest for the eyes and the mind   - the beneficial influence of the sun on our moods   - triggering of precious vitamin D production. Lack of adequate vitamin D can negatively impact us in many ways.   - avoidance of crowded gyms. Ample room to move freely.     This is a workout I like to perform in the hilly, Thessaloniki surrounding forest of Sheikh Sou (the forest of Sheikh).     WARM UP (5 MINUTES)     Spend 5...

Reporter held in Shanghai last week of the Eleventh International Conference of surfactants and detergents on the understanding, with the level of economic development and rising personal spending power, Asia has become the world's largest consumer market, surfactant, and Surfactant investment world and new product research and development center.  U.S. CAHA Consulting Leader Joel? Houston, said the current global surfactant market has reached 12.7 million tons / year, after the rapid growth in recent years, Asia has become the world beyond Europe and the United States the largest surfactant market share of global share rose to 32%. Relative to the already relatively saturated European market...

Speaking at the Gartner Mobile and Wireless summit in London, Gartner research vice-president Ian Keene said that five key wireless technologies are likely to emerge in the next five years to make the lives of anyone managing wireless networks even more complicated. In the personal space, Bluetooth will be joined by Zigbee for low-power telemetry with batteries that last months or years. Office wireless LANs will finally see 802.11n along side the b, g and sometimes a standards we have today. However, at 300MBPS, Wi-Fi N will require Gigabit Ethernet to the access point and in many cases new Power over Ethernet systems to deliver the increased power requirements needed. For the wide area network, a...

When it is time to sell their businesses, most owners find the prospect daunting and intimidating. With so many factors to consider, it is hard to know where to begin. With the help of professional advisers, such as an attorney, an accountant, an investment adviser and an M&A intermediary, the process can be strategically planned and cautiously managed. This is a two-part article that addresses some of the most common questions business owners ask when beginning the process. When should I begin preparing for the sale of my business? In order to maximize the value of your business, it is best to begin preparing your company at least two to three years in advance. Accredited business appraisers...

’s workforce is truly mobile. Most of us now work at the office, from home and on the road. ‘On demand access’ to critical customer information from anywhere is becoming a ‘must have’ facility. Now customers demand CRM access using a remote desktop or laptop accessing data through the Internet or on a handheld device. Suppliers are expected to have all the information at their fingertips at the moment of interaction. The same insight into their business and affairs are expected in a one-to-one meeting is expected when they phone into a call centre. Remote access is a genuinely useful tool that can help your company to reduce duplicate entry, administration time...

wo most successful techniques for enhancing your online image are: search engine optimization, and pay per click advertising campaigns. Basically it's all about helping customers find your website and business. A pay per click advertising campaign is easy to start. You open an account and deposit some money as a starting balance with the search engine company that you are advertising with. You enter your site's URL, title and description and bid on relevant keywords. A site selling wine might bid on keywords such as "wine", "red wine", "wine club" etc. When someone searches for "wine club" the details of your site appear, in the form of a search result with the URL, title and description you entered...

I addressed one of the most common bugaboos about software-as-a-service - concerns over its integration capabilities - recently, citing users who say integration isn't a big issue because of the Web-services based architectures upon which many SaaS vendors have built their applications. Their good advice: Grill vendors about integration during the vetting process. Integration was one of the concerns mentioned by SMBs that Forrester Research surveyed about SaaS earlier this year. Other issues were total cost of ownership, security, impact on application performance, lack of customization, complicated pricing models and difficulty finding the desired applications. Most of these same factors also...

ign="center"> Each time we see a commercial, or pick up a product designed and promoted as an anti aging skin care product, we wonder just what do all these ingredients mean. Since aging is a natural process of being human, there is nothing that can prevent the process; what we can do, is slow it down on our skin, and by using anti aging products we can alleviate the signs of aging on our face and exposed skin. You have to be very careful when choosing an anti aging skin care line of creams and lotions. Many of these contain ingredients that have been medically proven to cause harmful side effects and can lead to serious illness with prolonged use. The best anti aging skin care products will contain...

ign="center"> Migraines will happen at any age, but they peak around age 40. The frequency of migraine attacks once 40 decreases for many people. Many migraineurs who have suffered with this condition for years experience a discount within the frequency and severity of attacks after age 55. About 2 thirds of migraineurs stop having attacks altogether by age 65. Patients over 65 who still have migraines report drastically decreased severity, length, and frequency in their attacks. They're conjointly less possible to experience the gastrointestinal upset that accompanies migraine in younger people. The draw back to all or any this smart news is that adults over sixty five that suffer from...

ign="center"> Among the business world, the business card is an indispensible part. In the eyes of the experts of etiquette, the teeth are a business card to women. If her teeth are tidy, white and clean tone, you must be an accomplished lady. The yellow teeth will make a not-so-good impression. Some habits in daily life may make the teeth yellow. Here are some reasons. Calcium deficiency Teeth are an important part of bones. When too much calcium loss from our body, the rigidity of teeth will reduce and people will absorb more foods, which caused pigmentation teeth yellow. So you regularly taking calcium and vitamin D and synthesis of high quality calcium help the body. In addition, don't forget...

In our lives we continually have new beginnings. For a newborn baby it is the beginning of learning and experiencing life. Every stage in the growing and developing of the baby is a new beginning: laughing, crawling, walking, running, becoming a toddler, becoming a kid, going to school. Every grade in school, every further stage in life, studies, work, marriage, parenthood are all new beginnings. Even retirement is the beginning of new experiences. To begin is refreshing and renewing. To start the journey to a holiday destination is filled with excitement and looking forward to a time of relaxation and enjoyment. Every birthday is both a milestone and the beginning of a new life year. Every day is a...

It is important to think positively in life and also specifically in the work situation. When we think negatively we see only the dark side, the problems and the threats. When we think positively we see the bright side, the solutions and the opportunities. With a positive attitude positive things tend to happen. We tend to think that people are either positive or negative, like a switch. In reality there is a whole range, from thinking extremely negatively to thinking extremely positively. Each of us is somewhere on that range of thinking. The important thing to realize is that we have a choice. We can decide to maintain our current way of thinking or we can decide to develop our ability to think...

There is one characteristic that puts some who open a dollar store way ahead of the others. That characteristic is associated with having a never ending desire to reduce costs for their business. It is almost as if they see any extra dollar store costs as evil. They fight to retain every penny possible as they manage their business. They see cost reduction as both the elimination of waste and the reward for excellence in business management. In this article I present steps to help you do exactly the same thing for your business. These steps can drive out costs for your business. STEP #1) Cost reduction must become your mission. That is right - this is a very tight margin business. As a result you...

We admire people who are very successful, who have achieved great things, who have become famous. We may see them as role models and as examples to follow. We may even have specific goals to do what they do. In reality, however, few of us reach those pinnacles because of the fixed boundaries in our minds. We determine our own boundaries of what we think we can do. We set the limits of our capabilities by fixing boundaries which we believe we can not cross. We limit our potential. We create the boundaries within which we feel comfortable. This is commonly known as staying in our comfort zones. Some people are quite content to stay in their comfort zones. Most people, however, wish they could achieve...

A lot of dreams and aspirations are associated with the thought of making a profitable website for your business. The first step to make your presence marked in the internet world is to make your website easily searchable. While you design your own site, you need to keep certain aspects of site architecture in mind to make it easily accessible for search engines to index. Some important guidelines suggested by Google which you should keep in mind while deciding your site's architecture, and make it easily searchable include the following: - The site should be made with proper hierarchy and text links. All pages of the website should be accessible from a minimum of one static link. - A site map...

Profitable business relationships, of which Customer Engagement is the best, are a simple matter of human behaviour. Human behaviour is intrinsically fluid, so it seems illogical to claim to have encapsulated it in the computer. Yes, human behaviour is naturally complex, but at the level that counts it is simple. Yet complex systems "to build relationships" are widely sold, only to disappoint, and are called "CRM". If ever there were a misnomer it is "Customer Relationship Management System". As my colleague David Butler, a true doyen of the IT industry, has pointed out CRM is simply customer record management. Like all record management tools it cannot aspire to be predictive in a meaningful way...

Risk management is important, even in a small business. Before retirement I ran a franchising company, and we franchised mobile car wash units. One of our major market segments were new car lots, and large used-car lots like CarMax. We also washed for many car rental agencies. Obviously, we would wash while these cars were lined up in rows, and sometimes you could look down the end of the row, and get yourself psyched out due to the number of cars you had to wash. Indeed, we cleaned for companies like Daewoo, Hyundai, BMW as the cars were parked at the port after they came off of the ships and we also clean for auto auctions; in some cases there were in excess of 600 to 5000 cars to clean. And even...

1. Be proud of what you do & Smash doubters To make others happy, you have to be happy from within. Same way, if you want to deliver the best, you have to be passionate about your work first. People love confident and happy people to work with. You will always come across people who will have doubts of what you do. You simply have to stay positive, believe in what you are trying to achieve and allow yourself to be happy when something goes wrong. 2. Help People to find what they want & Solve their Problems Become an expert on what it is other's business needs and then demonstrate how you will be useful to them and meet their needs. Once they have seen the relevance, you can get business. 3...

If you are an extensive MS Word user, then you must have used the 'Document Map' option. This option is very handy and can make your document appear more structured and organized. However, sometimes you may have noticed that this feature sometimes gets you into some sort of trouble. At times, the font size in the Document Map pane appears too small. This can happen if the Word document is corrupted, which can get corrupt due to various reasons such as virus infections, incorrect registry entries, abrupt system shutdown, etc. In such cases, you should take appropriate corrective measures to rectify the problem. However, if you do not succeed in doing this then you should use a third-party Word fix...

Train your family and friends to understand that just because you are at home, when you are working you can't be disturbed. Decide if you are just fooling around or trying to build a real business. - The children interrupt - Their friends are over and are loud - A friend calls to talk - The mail arrives - You see something interesting on TV - Someone comes to the door - Unfinished errands around the house need done You need to remind yourself, and sometimes others, what your purpose is and why you are working at home. At first some will be a little put off at your request not to be interrupted at work. They will get used to it, especially when you start making extra money. Soon, people will get used...

our sales down or stagnant? Is your company not progressing as you expected? Are you working every hour under the sun with little change? If the answer is Yes, then your business is not succeeding. What should you do? How can you solve this problem when working harder doesn’t help? You have to work smarter. How do you work smarter? You need to find a professional to look at your business from an insider-outsider point of view. Have you ever met a management consultant? Management consultants are business professionals who can really help your business to succeed. A management consultancy is a group containing a mélange of experienced senior advisors, and the more risk-taking exciting...

In few words, business branding is for establishing identity of products or services in the market and mind of customers. And graphic design is visual effect to communicate ideas or thoughts to viewers' mind. When words cease to strike the mind, graphics come to play. So for branding your business, you need to shake your hands with graphics design. Ultimately your goal is to leave a mark of impression on peoples' mind! Now we may have a brief discussion on how graphic design can play a vital role in branding of businesses. I have tried to jot down few points: - First and foremost thing is to come in notice. Pack your products to attract attention with effective graphics. How nice is the graphics in...

Business War is Not Violent: Strategy is management of a war for winning at the end. However, business war management need not have violent means of mobilizing physical energies and hitting on the challenger's face. It is different. It should be fun also. See the Example Below: This television advertisement also exhibits a strategy to promote a sale of a brand of scooters. Smooth Ride: We know Maddy, Madhavan a famous cine actor drives a Bajaj scooty, a small version of a scooter. It is a simple smooth vehicle relieves all tensions while riding. One need not exert any effort on this beautiful light vehicle. Bright Idea: Instead, it gives ample scope for free joyful thinking to bring bright ideas too...

In part 1, we described the approach to capture detailed information on 'how successful the business was' for a given time interval. The next step is to analyze the performance "why has the business been successful" or in lower level of detail "why didn't product A sell as expected".Factors which have contributed to the given business results are analyzed. Some analysis methods may be predetermined. However, as analysis proceeds, a need to apply ad-hoc analysis may arise. The availability of detailed performance facts, captured in their full 'dimensionality' (e.g. time, geography, product, Customer or Customer group, Business unit involved), upgrades the analytical capability and allows complex...

Any internet marketing technique that can get your website visibility in the biggest podium of targeted audience will always be highly beneficial for your SEO efforts. And thankfully, one such technique is viral marketing, which is when done correctly has the potential to lead to a superb number of blogs, social communication and link building efforts. In fact, really amazing attempts of viral marketing have often helped in getting write ups with links from industry leading blogs and websites. Viral marketing campaign devising is not a one day job. It is a long lasting efforts procedure that ensures to drive your business name in the industry, provided it is done correctly. The point that is...

The Chinese Year of the Rooster starts on February 9 and lasts until January 28 2006. There's a table below telling you the dates of other Chinese astrology signs. There are twelve Chinese year signs in the Chinese Zodiac. Unlike in our western astrology, in Chinese astrology each sign lasts for a year. Legend has it that as Buddha was about to depart the earth he summoned all the animals to say goodbye. Only twelve turned up so, to show his appreciation of their loyalty, he vowed that from then on each year would bear the name of one of the animals. Chinese astrology is based on the Lunar Calendar. This means the Chinese New Year does not fall on the same day each year and can vary by as much as 3...

If you were to take a survey of all the houses within a ten mile radius of your business it might be difficult to discover a home which does not own some kind of Stubby holder. It is a product which has features that could help every individual which often helps to the reasoning that a lot of homes have some form of a Stubby holder. When you realize the reputation these products have in households around your business, a intelligent business owner would seek to take advantage of this popularity. Outside of creating a business that focuses on the sale of these holders the business entrepreneur should look into the marketing aspects produced by the popularity of the Stubby holder. The plan of the...

In most cultures, time is regarded as a fundamental quantity, i.e. time is not itself defined from other fundamental qualities such as space or mass, rather it is itself defined by the units it is measured in, which for us would typically be seconds, that quantity know by almost every child as he/she counts off the rumble of distant thunder, 1 second, 2 seconds, 3 seconds etc. I say 'most' cultures because of course some view time in a completely different way, such as the native aborigines of Australia who believe time to be two parallel streams of activity, the daily objective reality of time and dreamtime, a spiritual cycle more real than our current perceived reality. However, for the most of us...

In today's dynamic environment where changes need to adapt at a faster rate, it is very important for a business to adapt these changes quickly and easily in order to stand in the market and give a tight fight to its competitors. The nature of risk is uncertain so they have to prepare themselves in advance and have to be that much flexible so that they can adjust themselves according to the situation. Risk assessment is a way to counteract such fears or in other words risk assessment is a peril management procedure in determining the quantitative and qualitative value of peril related to particular situation and threat. The main objective of the hazard estimation is to create awareness among the...

Famous risk takers do not come much bigger than Trump With his billion dollar fortune, his monster hit TV show "The Apprentice", his sprawling business empire and one of the most valuable apartments in New York City Donald Trump appears to be on top of the world. But it was not always this way. At his lowest point Trump (sometimes known as "the Donald") was facing personal bankruptcy with personal debts of $900M, while his business was declared bankrupt with debts of $3.5Bn. One risk too many for Trump leads to bankruptcy As soon as he finished university Trump went to work in his father's real estate business. After serving his apprenticeship he was given his first big project - the renovation of...

The adage "no news is good news" definitely does not apply to physician offices when it comes to the RAC (Recovery Audit Contractors) program. For the past several years (during the 3-year demonstration program and during the past year of national expansion), RACs have primarily been focused on hospitals and not individual physician offices. This false sense of security has caused many office managers to put RAC preparations on the back burner. Between now and the end of the year, we will start to see RAC rear its ugly head in private-practice physician offices. This article is intended to provide you with some RAC background information, up-to-date status information on the RAC program, and tips...

In business, crisis management is practically unavoidable. Mistakes will be made. Accidents will happen. Products will be flawed. Acts of God will continue. Since you can't avoid crises, you'd better prepare for their inevitable eventuality, and: act promptly, intelligently, decisively, strategically, politically, sensitively, honestly, and with a genuine effort to resolve the issue and prevent further harm and recurrence. BACKGROUND As a reminder, some major crises include: Johnson & Johnson (Tylenol); Proctor & Gamble (Tampon/ toxic shock); Union Carbide (Toxic Chemicals); Three Mile Island (Nuclear); Hurricane Katrina; Exxon (Valdez/ Oil Spill); the 2008 Financial Meltdown (as well as many prior...

The return obtained from a fixed income security from the day it is purchased to the day it is sold can be divided into two parts, 1. The market value of the security when its even actually sold. 2. The cash flows received from the security over the time period that it is held. Plus any additional income from reinvestment of the cash flow. Several environmental factors affect one or both of these two parts. We can define the risk in any security as a measure of these market factors on the return characteristics of the security. The different types of risk that in fixed income securities is exposed to are as follows • Market or Interest-rate risk • Reinvestment • Timing or Call • Yield-curve...

If you are desperately searching for the way to protect your valuable personal and business documents then your search ends here. A fireproof security chest is the best source to protect your paper valuables and other assets from the water and fire breakout. Instead of investing into expensive fire prevention systems like fire hoses, fire alarms and sprinklers, you can just buy a new reliable and highly secure fireproof safe. Read further to know how these security safes can help you to provide a strong protection for your precious documents and other related assets. Most businesses suffer great losses every year because of the sudden fire breakouts and flood incidents. If you have a weak security...

p>Internet recruiting is dead.  Or at least it should be put to sleep.  Recruiting independent agents and financial advisors on the internet is basically good for one thing - appeasing corporate offices.  It produces lots of activity - which corporate loves to see.  But let's face it, while it does produce lots of activity, it's expensive, eats up huge chunks of time, and produces pretty poor results. It's true that internet recruiting occasionally turns up a great producer - even a super producer.  But the vast majority of the time the results are mediocre at best.  The proof is all around.  If recruiting via the internet worked well, then the majority of managers or agency builders would...

Theodore Roosevelt acknowledged his penchant for risk taking when he coined the well-known statement, "Far better it is to dare mighty things to win glorious triumphs, even though checkered by failure, than to rank with those poor spirits that neither enjoy much nor suffer much because they live in the gray twilight that knows not victory nor defeat". From history, we have read that Teddy led the charge up the famous San Juan Hill with his rough riders in the Spanish American War. President Roosevelt was also a trust buster-going against the big time capitalism of his day. Teddy loved a good fight that had lots of risk-this is what motivated his charge through life. Another who gets a charge out of...

Coverage as Complex as the Technology There are a wide range of insurance products within the generic umbrella of Technology or Cyber Risk insurance. Some policies provide first-party coverage insuring covered losses directly sustained by the you-- the policyholder. Other variations provide coverage that includes loss to third-parties - your clients. Professional liability insurance is the most important insurance requirement embedded in every IT services contract. Menu-driven policies allow selection among coverage modules to better correlate coverage with the IT firm's specific enterprise exposures. Because this is arguably the most important insurance you will purchase, it's important to not...

Unlike the case in advanced economies, where Corporate Governance has in recent years dominated the political and business agenda, only few Middle Eastern publically-listed companies have Corporate Governance in place, albeit a number of governments are considering enforcing it. This article highlights the need for such important policies. Corporate governance (CG) is a set of systems, principles and processes, about how companies are directed and controlled, it regulates the way boards manage the running of a company by its executives, and how board members are accountable to shareholders and the company. This has a direct influence on company's attitude, accountability and responsibility, towards...

With the transition of family and government owned, businesses into the public ownership, awareness in the roles and responsibilities of Board of Directors (BoD), as the guardian of investors' interest, become rather critical to the average investor who would wonder who appoint board members, what they do and what power they have to protect the interest of the company. Whilst the term of 'boards of directors' often relates to boards of business entities actively trading on public markets, private and closely held businesses, including family businesses, also have boards of their own. A BOD is a body of appointed or elected individuals who direct the activities of a company. It sometimes referred to...

The importance of risk management is often under-estimated by many companies. Resources invested in risk assessment are often considered to be unnecessary, yet businesses are willing to cope with 'firefighting' to deal with unfolding uncertainties. A properly formulated risk management (RM) plan can not only protect value, but also entail organized activities to increase economic and shareholder value while fulfilling compliance requirements. Judging by the current financial turmoil and its consequences on regional businesses, the need for RM as never been greater. It is evident that a well-integrated, company-wide risk management does not only protect against emerging risks, but it also helps...

In part 1 we discussed the importance of Post-Sale Customer Support teams in retaining repeat customers, and why this is so important. Now let's look at some practical customer service management tips to help you get the job done. What Is the Role of Customer Support The customer support team needs to ensure customers are happy by representing the customer's interests inside the business at time when no one else is motivated to do so. The customer support team, along with the sales team, represents the customer's interests inside the company. The sales team does it to get new customers. The support team does it to keep existing customers. The major challenge that customer support teams face within...