| A Key Performance Indicator (KPI) is a measurement | | | | quality, process flow, team performance of their |
| of performance of a certain function within a business. | | | | employees. In manufacturing departments, the usual |
| Key Performance Indicators can be both financial and | | | | KPIs used are rate and volume of production, their |
| non-financial measures which help an organization | | | | performance, quality etc. The Overall Equipment |
| work towards its vision and organizational goals. They | | | | Effectiveness or OEE is often used as the standard |
| are quantitative measurements plotted against a time | | | | set of metrics to gauge the performance of a |
| range and are mostly presented in graphs. | | | | manufacturing unit. For a customer support team, it |
| Key Performance Indicator (KPI) Software is a | | | | provides insight into the queries received, solved, |
| high-level project management system which | | | | percentage of satisfied clients etc. Also, it comes in |
| integrates all business data across departments, | | | | really handy in sales and marketing departments for |
| business processes in a companies. The KPI software | | | | measuring sales of a region, cost per download, cost |
| can analyze performance of each department in an | | | | per sale, cost per conversion, competitor analysis |
| organization consisting of reports, spreadsheets, charts | | | | based on sales volumes etc. |
| and trends. The uses of KPIs vary for different | | | | KPIs can be categorized as follows: |
| organizations and different departments depending on | | | | Quantitative KPIs - These are measures that have a |
| its particular goal or mission. It can be designed for all | | | | specific number or a financial value attached to them. |
| the departments in an organization from marketing and | | | | Most often, they take the form of marketing or sales |
| sales to manufacturing and HR activities. | | | | calculations. |
| From a company management perspective, it helps | | | | Directional KPIs - Directional KPIs give a simple |
| analyzing company profits differentiated by regions, | | | | assessment of the statistics of a certain area of |
| customer profiles and demographic analysis of | | | | business operation. It is used to indicate company |
| customers. Using the software, a company's HR | | | | performance matrix over a period or to spot trends in |
| department can keep track of the productivity, work | | | | the business cycle over a period of time. |