Pinnacle People Deploys Appian BPM Suite to Enhance Unemployment Programmes for the Department of Work and Pensions (DWP)

LONDON--(Marketwire - January 19, 2010) - Appian,program success rates at critical decision points in the
the global innovator in enterprise and on-demandprocess, empowering them to select the right
business process management (BPM) technology,personalised approach and improving the quality of
today announced that Pinnacle People, a specialistservice to the customer. Looking to the future, Pinnacle
business focused on providing services to the UKPeople are migrating their existing business lines into
Government, helping unemployed people get back toAppian to create an enterprise solution that underpins
work, have deployed the Appian BPM Suite totheir entire business as well as future business growth.
enhance delivery on new and existing contracts.Matt Brook, Head of Finance and Infrastructure at
Appian's work with Pinnacle People went from start toPinnacle People, said, "Appian were the preferred
Phase 1 production go-live in only 20 days.solution following the shortlist stage, offering us a
Pinnacle People are the prime contractor to DWP forunique approach to a number of key areas including
the delivery of the JobCentre Plus Support Contractsstrong and comprehensive case management and
(worth £16 million over five years) in two UK regions,human centric BPMS, an intuitive user interface, an
which will provide a range of employability andimpressive proof of concept and good rapport, the
vocational modules and resources to help peoplehighly integrated platform with strong Business
return to work. Pinnacle People selected Appian afterIntelligence and Document Management and finally a
a thorough vendor evaluation, which was conductedfully web-browser based suite. The Appian BPM Suite
over eight months. The evaluation process involvedprovides a great opportunity for us to leverage
initial meetings, an RFP Response and an onsite Proofsignificant value and competitive advantage."
of Concept.Appian's Managing Director for EMEA, Justin Thomas,
The Appian BPM Suite is being used to manage thesaid, "Pinnacle People are a valuable client and have
end to end contract delivery and also support HR,given Appian a larger footprint in the Government
Finance and Supply Chain functions and processes.marketplace. Pinnacle People's innovative vision for
There are currently over 2.5 million people out of workreducing unemployment and getting people back to
in the UK. Pinnacle People's remit is to supportwork through streamlined process principles directly
JobCentre Plus by providing employment-focusedmatches Appian's philosophy. Together we will work to
training programmes for 4,000 people a month, as wellexpand the process portfolio inline with Pinnacle
as direct placement of people into work as part of thePeople's strategic Enterprise approach and Service
Flexible New Deal. Pinnacle will leverage Appian'sOffering to the Government marketplace. This is an
real-time analytics to provide their staff with access toexciting and strategic win for Appian EMEA.