| The HCAHPS system isn't just designed to compare | | | | If you place your realtime satisfaction data in the hands |
| and inform about hospitals. The truth of the matter is | | | | of frontline managers, you are creating an immensely |
| that medicare has incorporated the HCAHPS results | | | | powerful environment for constant improvement. |
| into their value based purchasing system, which directly | | | | Problems can be detected immediately and corrective |
| links hospital's reimbursement payments to their patient | | | | measures can be opted in on the fly. A few hours |
| experience scores. For most hospitals in the United | | | | later, your team will be verifying if the measures have |
| States this represents between $300.000 and | | | | produced the desired response. |
| $2.000.000 a year in revenue received from medicare. | | | | The idea of truly realtime measurement of patient |
| As you can see, this is not a trivial matter for hospital | | | | satisfaction wasn't possible until very recently. Thanks |
| management. The truth is that improving HCAHPS | | | | to an innovative new technology hospitals can now |
| scores is a major priority for healthcare organizations. | | | | track patient satisfaction easily and affordably as part |
| If your objective is to establish your organization as | | | | of their daily in hospital routines. Patients answer quick |
| "Hospital of Choice" in your area, it is essential that you | | | | surveys by touching the screen of the portable |
| launch a realtime patient satisfaction measurement | | | | "gustometer" with their fingers right in their rooms. |
| program. This program will allow you to incorporate | | | | Since the entire survey process usually takes about a |
| patient satisfaction tracking into your daily interactions | | | | minute and a half, the use of the gustometer can be |
| with patients. This way you will be able to detect | | | | incorporated into the normal day to day interactions |
| problems and implement corrections before they can | | | | with your patients. Once completed the survey is |
| affect your official HCAHPS scores. | | | | automatically collected by the system's servers, |
| To explain why this constant measuring is so | | | | tabulated and ready for analysis. |
| important, you need to understand the HCAHPS | | | | More importantly the tool incorporates a very |
| process. This government backed survey instrument is | | | | sophisticated business intelligence system which will |
| administered to a small sample of discharged patients | | | | allow you to extract the maximum value from your |
| who meet the accepted HCAHPS criteria. The | | | | survey data. You will be able to contrast your custom |
| minimum acceptable sample size is only 300 patients a | | | | profile questions with the results of each valuation |
| year. | | | | question. It also allows you to adapt your surveys on |
| Even though most organizations may surpass this | | | | the fly an to structure your surveys in a way which |
| sample size, it is obvious that the number of patients | | | | assures high participation rates. |
| surveyed is relatively small compared to the total | | | | The benefits of the system are substantial and easy |
| population of discharges. Just a few discontented | | | | to put into practice, and you can be up and running in |
| patients which happen to fall into the sample can | | | | less than a week. |
| provoke a substantial fall in the overall HCAHPs | | | | Pick up the phone and call Gustometria toll free at |
| scores. | | | | 1-877-448-7865. |