| This article provides useful, detailed information about | | | | It is the task of managers to transform the inputs, in an |
| Business Process Management Systems. | | | | effective and efficient manner, into outputs. Of course, |
| An organized enterprise does not exist in a vacuum. | | | | the transformation process can be viewed from |
| Rather, it is dependent on its external environment. It is | | | | different perspectives. Thus, one can focus on such |
| a part of larger systems such as the industry it | | | | diverse enterprise functions as finance, production, |
| belongs to, the economic system and society. Thus, | | | | personnel and marketing. |
| the enterprise receives inputs, transforms them and | | | | Communication is essential to all phases of the |
| exports the outputs to the environment. Clearly, an | | | | managerial process for two reasons. First, it integrates |
| open-system model that includes interactions between | | | | the managerial functions. For example, the objectives |
| the enterprise and its external environment describes | | | | set in planning are communicated so that the |
| any business or organization. | | | | appropriate organization structure can be devised. The |
| The inputs from the external environment may include | | | | second purpose of the communication system is to link |
| people, capital and managerial skills, as well as technical | | | | the enterprise with its external environment, where |
| knowledge and skills. In addition, various groups of | | | | many of the claimants are. For example, one should |
| people will make demands on the enterprise. For | | | | never forget that the customer, who is the reason for |
| example, employees want higher pay, more benefits | | | | the existence of virtually all businesses, is outside a |
| and job security. On the other hand, consumers | | | | company. It is through the communication system that |
| demand safe and reliable products at reasonable | | | | the needs of the customer are identified, and this |
| prices. Suppliers want assurance that their products will | | | | knowledge enables the firm to provide products and |
| be bought. Stockholders not only want a high return on | | | | services at a profit. |
| their investment but also security for their money. | | | | |