| It's all good and well using a BI solution to measure | | | | 5. Expenses |
| your business performance, but before you start blindly | | | | 6. Profits |
| measuring anything and everything, what are some of | | | | 7. Operating margin |
| the specific KPIs or metrics that you could focus on? | | | | Technical Support |
| They are the backbone of scorecards and | | | | 8. Number of support calls |
| dashboards, which have become an irresistible way | | | | 9. Resolved Cases |
| for organizations to present performance information. | | | | 10. Average waiting time |
| Look out for our blog post next week about the | | | | Manufacturing |
| differences between dashboards and scorecards. | | | | 11. Number of units manufactured |
| One thing to remember: A KPI is a metric, but a metric | | | | 12. Manufacturing times |
| is not always a KPI. When we use the term metric we | | | | 13. Number of defects |
| are referring to a direct numerical measure that | | | | Fulfillment |
| represents a piece of business data in the relationship | | | | 14. Number of days to ship |
| of one or more dimensions. A KPI is simply a metric | | | | 15. Inventory levels |
| that is tied to a target. More often than not, a KPI | | | | 16. Return rates |
| represents how far a metric is above or below a | | | | Marketing |
| pre-determined target. KPI's are normally shown as a | | | | 17. Marketing funnel: for example - Inquires -> |
| ratio of (actual: target) and are designed to instantly | | | | Marketing qualified leads -> Sales qualified leads |
| inform a user if they are on track with their plan, | | | | -> Opportunity Pipeline |
| without the end user having to specifically focus on the | | | | 18. Customer demographics |
| metrics being represented. | | | | 19. % Revenue sourced by marketing |
| You should identify the most important indicators for | | | | 20. Referrals |
| your specific organization's needs, but here's hoping | | | | 21. Social media mentions |
| that this post will give you some inspiration or at least a | | | | Human resources |
| starting point. Choose a few indicators to start off with; | | | | 22. Employee satisfaction |
| measure them on a regular basis and share them | | | | 23. Employee turnover |
| throughout your organization - you can always add | | | | Information Technology |
| more later on! | | | | 24. Network downtime |
| Here is a list of just some of the more mainstream | | | | 25. Fixed application bugs |
| indicators. | | | | Web Services |
| Sales | | | | 26. Number of visitors |
| 1. Bookings | | | | 27. Click through rate |
| 2. Number of orders | | | | 28. Conversion rate (e.g. number of product |
| 3. Sales qualified leads | | | | registrations) |
| Finance | | | | 29. Average time per visit |
| 4. Revenues | | | | 30. |