Selection of books of business intelligence
decisional data processing
Selection of books of Business intelligence
| To control the performance | How to manage? | To manage the project | To put itself on its account | Business intelligence |
1. dated and dated
2. CRM and centers of appeal3. management
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Genuine “guide of ground” supplied with the 25 years of expertise of in the field of dated , this work places at the disposal of the decision makers a whole whole of tools and techniques to conceive, develop and to deploy one dated within a large company. 576 pages price bookstore: 46,55 Online shopping: www.apics-sjvc.org www.apics-sjvc.org |
Data warehouses Handy guide of dimensional modeling , This dimensional model from now on is very largely employed for the design of data warehouses. In this new edition, the author clarifies all his technique of dimensional modeling, of simplest with most advanced, of which improvements of existing techniques and others completely new. Online shopping: www.apics-sjvc.org www.apics-sjvc.org |
2. CRM and centers of appeal
1. dated and dated3. management
Management of the customer relation. Rene , Gilles Venturi Intended to the decision makers, to the functional people responsible and for the data processing project managers in charge of the installation of CRM solutions ( Management), this work was essential like the reference in French language on the management of the customer relation. He explains in detail the techniques marketing used for better Identifier, to target and his customers, and draws up a solution overview available. 465 pages price bookstore: 37,05 Online shopping: www.apics-sjvc.org www.apics-sjvc.org |
Set up and to exploit a call center. Patrick This work explains in one 1st party operation of a call center: PABX, servers vocal, implementations CTI, networks , management of flows, web-based cal , etc the second party describes all the stages of the installation of a call center: analyzes needs, dimensioning, choice and deployment of the technology solutions, organization and management of the team.
402 pages price bookstore: 37,05 To read the card editor Online shopping: www.apics-sjvc.org www.apics-sjvc.org |
3. management
1. dated and dated2. CRM and centers of appeal
The manual of the management. Jean-Yves To put networked the men and the knowledge to create value This bible of the km is addressed to any person - leader, project manager - having understood that the competitiveness of the firm of century passes by the development of the men and their knowledge. He also addresses himself to the students and to researchers in the field of cognitive sciences and, more generally, of the social sciences. Editions 512 pages price bookstore: 42,75 Online shopping: www.apics-sjvc.org www.apics-sjvc.org |
Glances crossed on the management of the knowledge. Laurent , Franck New world, new ways of learning To develop the intelligence, to break the sets of capacities, to create value for all: the battle of the economy of the knowledge started. The corporate universities prepare the education acts which will accompany the employee throughout his life. Editions of Organization 308 pages price bookstore: 36,10 Online shopping: www.apics-sjvc.org www.apics-sjvc.org |
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