The cartography of the processes

Editor presentation

Act on the interactions between process to improve your performances

• A simple solution, useful and pragmatic for the installation of an approach process conforms to the requirements of the new standard ISO 9001.
• Concrete methods of improvement of the communication between functions and services.
• A system of management of the quality which can easily integrate different systems of management of the security type or environment.
• Simple tools of communication, concrete examples of cartographies.
• Many and clear illustrations, explicit case studies.

The 2nd edition of this work benefits from the experience gained by the author on more than two years and half of practice of the method on the ground. The principles and the fundamental ones of this approach process by the voting right of the customer remain unchanged. But the stress is laid on the improvement of the interfaces between process and functions.

The reader, that he is corporate manager, responsible for organism, responsible quality, managing executive will find there entirely re-examined, clearer and more explicit diagrams, answers practical to about fifty concrete cases of implementation and comparisons with other more conventional approaches.

The will of the author, as in the first edition, is to place at the disposal of its readers a theoretical and especially practical guide which helps to change the organization and to adapt it to the stresses of the future.
The modeling of the interrelationships between the processes allows simply and concretely to control the internal communication.

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Copyright: Alain FERNANDEZ ©1998-2008- All rights reserved